Terms And Conditions

Health Care: Services/Packages and attendant facilitations
MedhelpIndia is a facilitator for the services being offered on this web-site and encourages users of this web-site/services to understand and appreciate information being given, ask as many questions/queries one may have from us or any one else as one may feel necessary. Please note that all kind of Healthcare procedures, surgical or otherwise carry certain risks and therefore you and the Healthcare professional have to agree about the anticipated outcome of the procedure to be undertaken.

You may contact the listed/recommended Healthcare providers and or professionals directly regarding any query, consultation or treatment services through their listed mode of contact and their services can be availed as per their individual terms and conditions. We, Meddhelp India are not an involving party into it.

Listed Tour/Travel services:
You can choose any tour/travel services to be combined with your Healthcare package and Medhelp India would be pleased to provide you the same. You may ask the further details on tours, services offered, cost and terms offered by our partner travel & tour service providers.


Other services:
You can choose from wide range of other services provided by Medhelp India While you are in India and are welcome to ask for the further details on services offered, their cost and terms.

Healthcare Services/Packages:
The Healthcare packages offered by Medhelp India are in association with the premier Hospitals/Healthcare providers and are provided on the following Terms and Conditions.

A) Medical Assessment/Evaluation and Cost Estimate:
Medhelp India offers up to Free of Cost e-mail consultations with the “Health-care” professional after receiving the medical history form and diagnostic reports from you. Please ask the Doctor all the questions you may have, during these consultations. The initial two consultations would be complementary and you and the Healthcare professional are under no obligation until after your pre-treatment consultation. The cost of any further consultations would be as follows:

Consultations Price
First two e-mail consultations Complementary
Following e-mail consultations IN Rs. 750 each USD 15 each
Telephone consultations(incl translator) INR2000each USD 50 each


After the initial two pre-treatment consultations and evaluation of medical records, Medhelp India would quote you the cost of the procedure. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in India, they will be properly detailed in order to obtain your authorization and consent. Before the procedure you are required to sign an authorization to debit from your credit card any exceptional non-predicted costs. The quotation presented would not include:

Insurance; and any additional medical expenses for the medications or procedures in case of unforeseen complications. Make sure you discuss this with the Doctor before the procedure.

Stage I: Approved budget
- 20% of the total quotation estimate in Advance (Non- refundable)
Stage II: 20 days before the trip
- 30 % of the total quotation estimate.
Balance:
- Balance 50% on arrival in India.

Cancellation notice time Non-refundable amount over total budget
More than 15 days before the trip 20%
7-14 days before the trip 30%
2-6 days before the trip 40%
1 day before the trip 50%
Once in India, if the treatment is cancelled:
- For medical reasons 20%
- Due to patient’s decision 50%


REFUND:
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2-4 weeks due to banking procedures.
TRAVEL AND TOURS SERVICES: Medhelp India or the partner travel and tour services provider shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
Medhelp India shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or during the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort, general well being and convenience.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country before commencing travel. All baggage’s & personal property/s at all times are at the client's risk.


In case of changes in the rates quoted by hotel and airlines, we can change the rates quoted according to the modifications by hotels or airlines without any prior notice. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

Privacy:
Use of the website & services (www.medhelpindia.com) is governed by our privacy policy.

Illegal/Unauthorized Use of The Website:
Illegal and /or unauthorized uses of this site, including unauthorized framing of or linking to the site will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

Indemnity:
Users of this site agree to indemnity and hold www.medhelpindia.com , Medhelp India & it’s directors, subsidiaries, affiliates, officers, agents and other partners and employees harmless from any loss, liability, claim or demand, including reasonably attorney fees made by any third party due to or arising out of use of the service in violation of this agreement and/or any breach of representation and warranties set forth above.

Discrepancies:
In case of Medical discrepancy or conflict for imputability of malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional/healthcare center/hospital only within the jurisdiction of the State of Delhi, India, and that action will not be extended towards www.medhelpindia.com , Medhelp India &/or it’s managing company Medhelp India Pvt. Ltd. or any of it’s directors and employees since it is a company that puts at the disposition of the patient different professional options through listing their services without exercising/practicing medicine professionally.

Disputes: If there is any dispute about or involving the website and/or the services, by using this web site, User agree that the dispute will be governed by the laws of the State of Delhi, India without regard to its conflict of law provisions. User agrees to personal jurisdiction by and venue in the state and central courts of New Delhi, India.

Acceptance of these terms:
By using the website User signifies’s acceptance to our terms and conditions. Any one who does not agree with these terms and conditions, is requested not to use this website/services offered.

For any queries, clarifications required on our terms and conditions, please ask us, anyone else &/or visit our website at:

E -mail: info@medhelpindia.com
           info@medhelp-int.com

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